How we will
keep our
commitments
Governance and Monitoring
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Embed strong governance and monitoring arrangements
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Develop a new Performance Management Framework
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Ensure transparency in reporting to all stakeholders
Corporate Plan:
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Deliver core business activities, service improvement programs (SIPs) and a transformation programs (TP)
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Manage and govern each activity and program according to banding
Success Measures
1 . Satisfaction Measures:
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Review tenant, customer, and staff satisfaction
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Strengthen performance and management frameworks for a long-term performance view
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Focus on tenant and customer experiences and requirements
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Empower our Tenant and Customer Committee
2 . Asset Data:
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Use asset data for informed investment and long-term planning
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Address problem areas with data on various compliance and satisfaction metrics
3 . Action Plan:
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Deliver our Corporate Plan
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Focus on delivering core services better
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Confirm delivery through Program Management Framework
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Oversee progress through a new Delivery Board
4. Governance, Measures, Reporting:
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Oversight by Management Board and Senior Executive Team
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Annual review of corporate plan and strategic objectives
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Publish progress in Annual Report
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Use a golden threaded approach to integrate main themes across strategies, policies and plans
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Conduct strategic annual reviews to assess performance and adapt to macro-environment changes